Navigating Pandemic Challenges and IT Documentation

The chapter explores the hurdles faced by schools during the pandemic, especially in providing students with necessary devices. It also covers a webinar announcement on student MFA and ensuring secure access, followed by a discussion on IT documentation, help desk portals, and personal anecdotes. The chapter delves into creating a detailed knowledge base, transitioning to IT glue for organization, using IO RAD for interactive tutorials, and discussing the importance of technology in education.

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