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5min chapter
SaaStr 785: Usage-Based Revenue Models: Successes and Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential
The Official SaaStr Podcast: SaaS | Founders | Investors
The Critical Role of Customer Engagement and Onboarding Success
This chapter emphasizes the critical role of effective team alignment and the product feedback loop in enhancing customer satisfaction and promoting growth. It underscores the importance of early customer engagement and the proactive involvement of executives in understanding customer needs to achieve significant returns on investment.
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