Retain: The Customer Retention Podcast cover image

How To Create Customers For Life with Cole Atkinson, Senior Product Manager at Shopify

Retain: The Customer Retention Podcast

00:00

The Importance of Experience in Retention

The cost of acquisition through traditional online channels has skyrocketed. And that has prompted a real change in businesses' attitude towards how they can best stay profitable. One theme I'm starting to see across all of these different people with different backgrounds, is that experience and really getting down to the granular detail of what's going to delight a customer is so important.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app