You Also Get What You Measure

I don't tend to celebrate and get excited. It didn't come naturally to me. Every week end, i would spend an afternoon just writing hand written notes to our associates ou great things that they done,. We did videos every week that would take the best example of customers service and broadcast that video to all our associates. I believe that you get what you sure. And for me, that was not a natural learning i knows andy said, i'm a lawyer by training. That means, you know, i live in shades of gray.