The Importance of Clarity in Coaching

When you first brought on these coaches, it sounds like it was at a time where you had not yet fully productized some of your systems or your offerings. There wasn't maybe as much structure and certainly was not as streamlined as it is today after everything that you've gone through. And looking back like we just we take full responsibility for that because we probably weren't as organized as what we could have been in terms of being able to say here's the clarity in what we're offering and how we go about that.

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