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$100M raised: How Decagon is building better AI agents I Jesse Zhang

High Agency: The Podcast for AI Builders

CHAPTER

Building AI Customer Support Excellence

This chapter explores the rapid evolution and growth of Decagon in the AI customer support sector, highlighting key industry challenges and the need for transparent AI decision-making. It discusses the functionalities of AI agents compared to traditional chatbots, emphasizing their ability to enhance customer interactions and provide personalized support. Additionally, the chapter covers the complexities of creating effective AI systems, including the importance of iterative development, market feedback, and tailored evaluation methods.

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