4min chapter

New Books in Critical Theory cover image

Benjamin J. Shestakofsky on How Venture Capital Shapes Work, Innovation, and Inequality

New Books in Critical Theory

CHAPTER

Navigating Customer Support and Operations in Startup Culture

The speaker examines their dual responsibilities in customer support and operations within a tech startup, emphasizing the challenges of remote team communication. They discuss how the need for constant experimentation, driven by venture capital, affects growth strategies and user engagement.

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