If you go over an airline, what would be some small, some big little thing that you could do? Southwest has generally been pretty good at letting their flight attendants try things. I see less of it now, unfortunately, because the world is in a different place. So every kind of business can come up with something. Send us your ideas to we love this.
Little things change culture. This week, Pat, Tracy, Beau and Matt talk about the popsicle hotline, a jar of jellybeans, and the DMV.