The AI Consulting Podcast cover image

AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS

The AI Consulting Podcast

00:00

Intro

This chapter explores the integration of generative AI in enterprises to enhance customer interactions while addressing challenges such as hallucinations. It emphasizes the need for a balance between automation and human empathy, providing strategies for effective implementation to boost service efficiency and maintain customer satisfaction.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app