
AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS
The AI Consulting Podcast
00:00
Intro
This chapter explores the integration of generative AI in enterprises to enhance customer interactions while addressing challenges such as hallucinations. It emphasizes the need for a balance between automation and human empathy, providing strategies for effective implementation to boost service efficiency and maintain customer satisfaction.
Transcript
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