The Role of Empathy in Making (or Breaking) Your Organization
Your Brain at Work
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Empathy Is a Challenge
This is despite people being trained in it and everyone reading books in it. And we've come to see that the common way of thinking about empathy might actually be creating part of the issue. To address it and do better, we need to think about it as three things. We want to talk not about empathy, but about quality connections.
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