The Evolution of Virtual Agents

The dream of machines with artificial general intelligence is entirely plausible in the future, yet well beyond the reach of today’s cutting edge technology.  However, a virtual agent need not win in Alan Turing’s Imitation Game to be useful.  Modern technology can deliver on some of the promises of narrow intelligence for accomplishing specific tasks.

PeopleReign has created a virtual agent for IT and HR employee service.  This agent’s goal is not to replace a human agent but to augment them by handling some requests and elegantly handing off to a human in other cases.  In this episode, I speak with Dan Turchin, CEO of PeopleReign about their virtual agent and the future of work.

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