2min chapter

The Art of Product cover image

207: Musings on Advice

The Art of Product

CHAPTER

Is It Your Internet Connection That's Causing the Bad Experience?

Soy: 99% of the time it is someone's internet connection that's like causing poor experience. But people probably, like, often assignd blame to topul itself being the source of the cause. Soy: We have this weird effect going on, which is, if you rate a call and you offer some feedback, like you actuallyo type a thing out, it becomes a support ticket. And so i think we get more leeway than most, and i'm interested in fixing this.

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