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Stop Directing People, Start Designing Systems: How to Design Optimal Work Environments with Daniel Terhorst-North (Lean and Agile Methods Expert)

This New Way

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How to Avoid a Delay in Feedback

Leaders should be really great at repeating the mission and constantly repeating the story of the work that's being done. And one of the things that you also talk about when it comes to feedback is this concept of drift. We'd love for you to talk about just drift in general and like what teams can do to avoid it. When you get a delay in feedback, you create uncertainty. That's what that delay in feedback creates. How can we reduce that uncertainty, we can shorten the time to feedback by doing small bunches of work.

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