We have a relationship with our reader. Our reader puts in work to be able to earn swag from us. The best examples, we recently did a giveway of joggers. We weren't set up to fulfil joggers at that scale. And i think it's not just about creating great swag. It's about creating and delivering great swag in a way that creates the right relationship with our power users. Few other things on the audit are the language for our refers or call outs on social. So when you decide to click share this story... what is the language that's prewritten so that we know your community uniting the right message about our business on social?
Today I discuss the importance of being "on brand" in all the little touch-points your business has with its customers.
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