EP 339. Competition Demystified: Customer Behavior, Reading a 10K, Retention Rates, Industry Structure, Etc.
Focused Compounding
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The Customer Experience Is Very Important for Consumer Products Companies
Why do you think that at agencies, the retention rates are so high with their customers? Well, there's a few factors. They intentionally avoid competing on price versus each other. integration into the company is very important an they see them as part of it. Leave us a rating and review. If you're listening to us on spottofy, i'm trying to jack up those ratings.
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