Timeline, Feedback, and Improving Efficiency

Kellie Romack joined me on The Huddle from a store in Dallas, TX! She spends a lot of time in the field as SVP of Associate and Retail Product Experience. When we talk about "product" in the experience space, we’re talking about mobile apps our frontline associates use on a daily basis. Kellie and her team design and build these apps to simplify the work for our associates, save them time, and help them better serve our customers and members. Listen to this episode to hear Kellie talk about how her team focuses on listening to our associates and how quickly they can create a solution!