367: The State of CX Measurement
The CX Cast
Intro
This chapter explores recent survey findings on customer experience measurement and voice of customer practices. The discussion highlights the optimism in maturity levels while addressing the challenges of stakeholder buy-in and the integration of these metrics into business strategies.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
