ServiceNow Series E37: William Harrison, Experienced IT Service Management Consultant
The Alldus Podcast - AI in Action
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Is There Any Milestones or Tipping Points?
A few years ago, i was called in by the fifth largest oil company in the world to help them shift from a help desk to a service desk. They were so pleased with how i was able turn things around for them and lead the people through quite a few areas that they had never really thought about. I don't look at as force them, or, you've got to do it this way. No, it was helping them and walking them through a better way,. And then seeing the delight turn on, whith so many people say, oh, man, that is a better way.
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