Creating Memorable Onboarding Experiences

Imagine a workplace where every decision begins with a single, powerful question, “How will this affect our people?”. This is the cornerstone of a people-first culture–a philosophy that integrates employee well-being into every facet of a company’s operations.

But what does this look like in action? Thankfully, this week’s guest is here to share what he’s learned along the way of building people-first organizations.

Today’s guest is Michel Falcon. With 15 years of experience building his own companies, consulting for some of the largest, and writing a bestselling book, Michel has the real-world experience to share what exactly makes high-performing teams, how to design and deliver never-seen-before customer experiences and build thriving companies in any market. 

As a speaker, Michel has been on stages around the world from Toronto and New York to Riyadh and Melbourne leaving audiences with ideas they can apply within their organizations and teams instantly.

Michel reveals how a focus on employees, customers, and stakeholders can drive lasting success. With strategies like 3P framework–Purpose, Process, and Profit–Michel explains why treating everyone as your “best customer” changes everything.

In the extended episode available to Podcast+ members, Michel shares his unusual hiring process, including group interviews, detailed career descriptions, and special onboarding gift–all designed to set employees up for success.

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Conversation Topics

• (00:00) Introduction
• (02:04) What is a people-first culture?
• (05:43) The 3P Strategy explained
• (09:10) Helping employees align their purpose with the company
• (11:57) The one thing organizations miss during the onboarding process
• (13:30) The $20 interview question that changes everything
• (17:48) Fostering a culture of learning, growing, and developing your people
• (19:08) Transitioning from a traditional workplace to a people-first culture
• (21:24) Managing performance in a people-first culture
• (23:16) How mid-level managers can initiate the shift
• (26:20) A great manager Michel has worked for
• (28:13) Keep up with Michel
• (29:03) [Extended Episode Only] Michel’s unusual hiring process
• (33:44) [Extended Episode Only] How to assess people during the interview process
• (36:27) [Extended Episode Only] Interviews are not interrogations

Additional Resources:

- Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month

- Read the full transcript here

- Follow me on Instagram here 

- Visit my website for more here

- Upskill your team here

- Subscribe to my YouTube Channel here

Keep up with Michel Falcon

- Follow Michel on Instagram, Facebook, and LinkedIn

- Visit Teams by Michel Falcon for more information here

- Grab a copy of Michel’s book People-First Culture here

FREE Consultation with Michel Falcon

Michel is offering a free consultation to one member of Podcast+. You can use this time to get advice or pick Michel’s brain on how to help you, your team, or your organization, foster a people-first culture. 

To get this guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.

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The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.

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