This chapter explores tactical empathy as a nuanced form of emotional intelligence, focusing on how recognizing negative emotions can enhance negotiation outcomes. By employing neuroscience-inspired techniques, it emphasizes the significance of addressing these feelings to improve communication and foster agreements.
In this episode, Craig Groeschel sits down with negotiation expert and former FBI hostage negotiator Chris Voss (@vossnegotiation) for a 1-on-1 conversation about strategies you can use every day to work toward the best outcome for you and your team.