Stephanie: Imagine if I think that's such a powerful start to a sentence when it comes to talking about KAM. It could be so esoteric otherwise, but the very clear use case of 80,000 pieces of content times X languages,. The risk of having inconsistent messaging and content from one piece to another... All of this can be really explained by painting the picture of the Imagine if it was done differently. That's great. Another question I want to ask you is how do knowledge management and DNI fit together? Stephanie: Can you tell me a little bit about how you think KAM and DNIFit together? Absolutely. Just over my tenure, I've been part of
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal.
Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content strategy of the future to improve time-to-market and content quality that supports over 200 markets served and dozens of languages. She has also worked on developing holistic knowledge management strategy, inclusive of authored content and other knowledge streams and designing content taxonomy to enable teams to write and maintain reusable content modules.
In addition to this role, Stephanie has over 20 years of experience in financial services operations, across learning & development, self-service strategies, customer service line leadership, and knowledge management. She has also led teams across 4 continents and very passionate about D&I and have been building a Remote Employee Group within the company to help drive engagement (even pre-Covid) for employees who aren’t physically in an office.
Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.
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