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How Do You De-Escalate a Patient?
Jimbo: We need to set kind of clear limits. Not everything's achievable. You can't always achieve that for them. But at least we can recognize and hear their needs. So going back to that case that we've got on the street, so to speak, Jimbo, what about if you've got friends or family around them? Is that a good technique to use? Then would you get them involved in this chat to try and de-escalate the situation?