Mastering Conversations: Say the Right Thing with Kenji Yoshino
Negotiate Anything
00:00
The Four Elements of a Successful Apologies
Kwame: There are four elements of a successful apology. The first one is recognition, the second is responsibility, the third is remorse and the fourth is redress. Kwame says if you apologize authentically then it will be accepted by people who have been through similar situations in their own lives. He adds that apologies make us feel so vulnerable and exposed because we're trying to limit our exposure.
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Transcript
