The Untold Truth of Southwest's Implosion | Corporate Casket
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Southwest Can't Recover From a Mass Cancellation - It's Just Not Right
After mass cancellations, Southwest was met with the threat of a federal investigation. The Department of Transportation said it would "examine whether cancellations were controllable and if Southwest is complying with its customer service plan" According to CEO Robert Jordan, their operating system works 99% of the time. But this time, the storm was just too much for it to recover from. They don't actually have a main hub that they fly in and out of.
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