Beyond the AI hype: Understanding technological transformation with Benedict Evans
Intercom on Product: Building Software in an AI-first World
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Navigating the Accuracy of AI in Customer Interactions
This chapter explores the complexities of AI-driven customer service, highlighting a court case linked to a chatbot's incorrect information. It calls for a critical evaluation of AI responses, discusses methods for reducing errors, and emphasizes the need for effective AI integration in improving customer experiences.
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