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5min chapter
Faking Your Emotions at Work
WorkLife with Adam Grant
How to Manage Emotions in Service Jobs
In many developed economies, about eight out of ten people work in service jobs. Many workplaces don't create the space for genuine emotional expression. Alicia gra ndy is an industrial organizational psychologist who studies how people manage emotions. Stephanie van hasseld works at zappos and finds talking to her customers kind of therapeutic.
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