How to Bring Others Along Who May Be Resistant to the Change

system mapping is one of the ways you can identify gaps and surface. It's something that you can also use as you're going along a changed process to either like, remap what you've learned or to bring other people in and bring new perspectives in. So often when you have the skeptic or you have somebody who's resistant to the change, I can tell you they are probably not going to change until they at least feel heard. A lot of times it's not that they refuse to change, but they don't want to be changed. And whether or not they have the right idea or their argument is it allad, just pause and first start by truly listening, not trying