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How to Re-Engage the Laggards in a Community?
There are a lot of benefits to having these rock stars because they are somewhat of a pulse of the community but there is a danger that they can start to sway opinion on things to their own interest, not even benefit. To me, I don't measure the success of the community's I run or I work with and consult on in terms of quote unquote engagement. The truest metric for me and a paid community,. How well do you retain your members over time? That's like a real look at our people finding the value they expected. If that is no longer true, that means that you are not doing something super well.