The 10 Five Rule in the Hospitality Industry

The activation point is the second. When they spend time and they may have had a lovely experience, but, you know, due to habituation, they've got very used to you in the process. So either very early or for me, somewhere around that first, I'm, look, I'm doing it. Do you know the answer, Amber? When they sign up. Teasing referrals. That's what I wanted to start with. Any, any thoughts reactions to that? I like it. As Amber collects her thoughts coming through retail, the way that I did. You always greet every single person that walks into your section. This was back in the day when they were separated