One way to build a different business model is to build a very different type of product. And how you build that product depends on what kind of approach you take to help your users manage their attention. We don't want an increasingly, increasingly persuasive world where like the trend line is going up and up and up or up and up. But we give you like these small little tools, like a little bit more padding between you and that persuasive world. It's cooperative and uplifting us in the lives that we want to live.
In part two of our interview with cultural anthropologist Natasha Dow Schüll, author of Addiction by Design, we learn what gamblers are really after a lot of the time — it’s not money. And it’s the same thing we’re looking for when we mindlessly open up Facebook or Twitter. How can we design products so that we’re not taking advantage of these universal urges and vulnerabilities but using them to help us? Tristan, Aza and Natasha explore ways we could shift our thinking about making and using technology.