The Empathy Edge: Maria Ross
Wisdom From The Top with Guy Raz
The Importance of Customer Satisfaction
Long term success depends on creating an ampathetic environment. If you don't understand your customers and what makes them tick, if don't see the world through their eyes, you can't create products and services that they want or need. There's an expectation now that your consumers and your employees, they need to know where you standu You can't actually be switzerland any more.
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