Are Your Customers Getting Pissy With You?

If you get that call wrong and you don't have a good perspective on retention, and you ship something new, then not only your customers not really care, they can get angry. And it's interesting, i've also seen, if you just did everything that they wanted, like, youre ging to have your rot map full for, like, years, yes? So, like, a certain amount of pissiness is fun, as long as they're happy. But if they're not happyd, they're close to curning. The mid quarter is an opportunity for us to kind of say, hey, what did we ship last quarter, or even maybe the quarter