156: The 'Make Mom Proud' Standard for Customer Service
Everyday MBA
00:00
The Conscience Question
Why is it that more organizations don't view customers service in this way? Why they disconnect? "It's just baffling to me, because i've been doing this work for over 35 years now," he says. The last chapter of the book has a quiz: Are you building goodness driven growth or are you mitus short sighted on what you're doing?
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Transcript
