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Creating a shared product mission & energizing your teams | Brian Donohue (Intercom's VP of Product)
The Seed Stage - formerly "the June Podcast"
Trans Family: Announcing a New Feature
Trans Family, where we're at, is like, hey, it's all to play for who's going to be the AI leader and customer support. So that was like an explicit intent here was we want to position ourselves here as the leader with product to back it up. It didn't change the trajectory of the product, but what it did is the people getting on the waitlist, like validate the demand. That was our main signal. We really do think this is unlike anything we've ever launched before.
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