BAI Banking Strategies cover image

29.06 - Key banking issues and trends for 2023

BAI Banking Strategies

00:00

The Digital Experience in Financial Services: Gen Z, Millennials, Boomers and Boomers?

Gen Z is less happy overall with the digital experience at their financial service organizations. Nearly three quarters of Gen Z and millennials say they'd switched for a better banking app, compared to only 23% of boomers. Those who self-described themselves as late adopters rate their financial service organization much lower on understanding their digital experience.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app