
29.06 - Key banking issues and trends for 2023
BAI Banking Strategies
00:00
The Digital Experience in Financial Services: Gen Z, Millennials, Boomers and Boomers?
Gen Z is less happy overall with the digital experience at their financial service organizations. Nearly three quarters of Gen Z and millennials say they'd switched for a better banking app, compared to only 23% of boomers. Those who self-described themselves as late adopters rate their financial service organization much lower on understanding their digital experience.
Transcript
Play full episode