Roxanne Jones: From my understanding it sounds like what you guys experienced to have that flat year was just a bunch of external factors all like pushing in all at once. How confident are you that in the future these external factors or something won't continue to push on you and cripple the business? Jones: We actually despite being down we increased our ebeta by almost two million dollars this year even though we started the first half of the year ridiculously high on expenses so this year even if we're flat again should be really strong for us because we're just managing costs a lot better.
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