Building a Customer Centric Organization

"There's going to be lots of storms, but it's how you look at it," he says. "Don't procrastinate, do the hard things in the business, make the hard decisions." Don't build yourself on a pedestal and don't push your people up that far into their egolessness or self-sabotaging themselves if they screw up too many times. And again, keep it lean, lean makes it easier to sustain and to grow".