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Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium

VUX World

00:00

Testing - The Most Boring Thing in the World?

Tests are infinitely large, because in general, bots have no barriers. As soon as it is web, a voice enabled, or if you have one input field, an open input field, people can ask everything. And that doesn't mean that a bot has to cover everything, but he should never crash, and reveal data like that. No one wants to see this default fallback intents all the time,. Or more recently sold from DPT, a big pass on delivery service that the bot replied with: "I'm busy"

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