In the last 10 years, we as entrepreneurs in New York probably didn't have enough constraints. Constraints means you have to say no. If somebody's not performing, you can't just hire more people. And if a product's not succeeding, you had to actually fix it or sunset it. I think that Airbnb before the pandemic probably raised too much money. In fact, I was recently had a great startup, but they didn't have D&O insurance. Our friends over at in broker are a business insurance company built specifically for startups. Try and broker today with the code twist and you'll get 10% off their startup package at in broker.com slash twist.
Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26).
(0:00) Airbnb’s Brain Chesky joins Jason
(1:29) Brian’s experience with early rejection
(14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist
(16:05) Airbnb’s company structure and focusing on product first
(25:26) Miro - Sign up for a free account at https://miro.com/startups
(26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates
(38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist
(40:26) Addressing customer complaints and Brian’s philosophy on remote work
(49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT
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