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203. Client-centered scaling with Samantha Siffring

I Am Your Korean Mom

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Scaling - Scaling Standards for Delivered?

Samantha Johnson: Standards for delivery is so important. How do I know that the client got what was promised or sold to them? Like, what is good enough in our business for delivering? She says she wrote out her standards for clients and herself as a way of making sure they're being met. "I highly, highly recommend this for everybody"

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