Finding Mastery with Dr. Michael Gervais cover image

Putting People First - Leadership Insights from Former United Airlines CEO | Oscar Munoz

Finding Mastery with Dr. Michael Gervais

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How to Listen With Empathy

Oscar Nunez: How do you listen? And is that listen with empathy? Or is that listen to understand information, context, data points? He says people forget how intuitive people are regardless of their level. "We can all understand when somebody actually gives a hoot about us," he says.

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