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14min chapter
WILL GUIDARA: The Magic of Excellence & Hospitality
The Double Win
Unreasonable Hospitality: The Impact of Care
This chapter explores the transformative power of exceeding expectations in hospitality through personal stories and experiences, particularly highlighting the significance of small gestures. It contrasts service and true hospitality, emphasizing the need for creating systems that encourage genuine connections to enhance guest experiences.
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Discover
highlights
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