8min chapter

MTM Travel - The Fun Side of Points & Travel! cover image

Southwest Ends "Cattle Call", Amex Gold "Enhancements" & Debating Hawaii with Mark Ostermann

MTM Travel - The Fun Side of Points & Travel!

CHAPTER

Strategic Shift in Airline Seating Policy

Discussion on the transition of an airline company, including Southwest, towards assigned seating to increase efficiency and enhance customer experience. The chapter delves into the potential benefits, drawbacks, and impact on loyal customers amidst the industry's evolving seating arrangements.

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