3min chapter

How to Win podcast with Peep Laja cover image

Identifying the ICP with the greatest need with Aircall's Jonathan Anguelov

How to Win podcast with Peep Laja

CHAPTER

Bringing Value to the Customer Service Departments

How did you choose which segments to go after? What kind of bets did not pay off? How did you find your rhythm? We need people that don't use the phone as a commodity. And who is using more intensively the phone than sales or customer support departments? No one. A good place to start is to identify the major pain points of your customers.

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