In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early curiosity sparked his career journey, and why experimentation matters more than theory. Chris provides practical advice for hospitality professionals looking to start leveraging AI today, shares lessons from implementing AI at scale, and explores how digitization, effective prompting, and careful data management can unlock real business value.
We cover:
- 0:00 – Intro
- 01:35 – How it started: Chris’s family history with AI
- 07:33 – What is AI? Definition and how it works
- 09:54 – Use case: AI for advertising
- 11:58 – Starting with personal AI use cases
- 13:43 – Encouraging curiosity and learning
- 14:57 – Personalized podcasts with NotebookLM
- 16:21 – AI podcasts replacing humans?
- 17:21 – Trust and AI
- 19:08 – Importance of “Human in the loop”
- 20:22 – HITEC 2025: AI in hotel tech today
- 23:21 – Can AI expand opportunities?
- 25:36 – Hoteliers: Start by digitizing workflows
- 29:13 – “Treat AI like a new employee”
- 33:17 – Higher-order thinking and AI
- 35:51 – Building repeatable AI systems
- 36:56 – ChatGPT vs Gemini vs other LLMs
- 39:56 – What makes a good AI prompt?
- 41:26 – Juxtaposition of new vs old
- 44:21 – Skills to develop to stay relevant
- 46:18 – Personal and professional next steps
- 49:03 – Voice-powered AI
- 50:50 – Corporate AI policies
- 51:58 – Where Chris learns about AI
- 54:26 – How AI will shape life and work
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
