I'm a Customer Service Professional, and I've Gotten a Call From a Customer Service Rep, and She Said, Sir, That's Unacceptable.

i'm no longer full time at the church, i'm providing out of my own pocket, health insurance for my family. One thousand, 700 dollars a month is my premium. And so we're going with ha company, and again,. i won't name it, but i got it set up in the open enrollment period. Did everything right. They called me for my first payment. They email me confirmation that they got my payment. Everything's fine. On december thirtieth, i checked the mail and there's a letter from the company saying they were not able to get my ment and i need to call right away, or they're going to cancel my policy. U call