The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 207: 13 Years To 20 People; 3 Years Later 350 People and $50m ARR, Why Thinking There Is A Price Point You Need For A Rep Is BS & Why SMB First Works And You Must Not Design For Enterprise

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Power of Direct Customer Engagement

This chapter emphasizes the vital role of direct customer feedback in hiring and product development, urging leaders to engage personally with customer insights. It highlights the importance of effective communication across departments and maintaining a balance between being customer-driven and informed.

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