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9min chapter
Feb. 23: Techshow and the infinite AI product updates, hallucinated cases, and chatbots
Legaltech Week
Legal Battles with Air Canada's Chatbot
The chapter delves into legal cases where passengers filed claims in small claims court over interactions with Air Canada's chatbot, leading to surprising outcomes. It discusses the debate over Air Canada's defense strategy and the attempt to assign liability to the chatbot. The conversation also explores the ethical implications of using chatbots on law firm websites and the need for clarity and oversight in chatbot interactions.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode