Frequency vs. Friction: New Fintech Playbook

In this episode, I had the chance to talk with Unit21’s head of product Kunal Datta. Kunal and I had the chance to discuss:

-The recent guest post Kunal published in Fintech Business Weekly

-The new fintech playbook: eliminating work instead of just streamlining it.

-How fintechs use AI to differentiate by solving for frequency instead of friction.

-How fintechs, banks, and credit unions are using AI to automate financial crime operations.

-How to think about AI automating manual work in financial services.

-And more!