Introduction

As the business travel industry continues to recover, business travel itself is changing. What types of trips are travelers taking and are there different processes for booking and payment? Hear from Darin Peterson, sales manager for Roomex, and Chris Ely, research director at GBTA discuss some key findings from a recent poll GBTA conducted in partnership with Roomex. Some key topics include: Project-based business travel: How typical/frequent is project-based travel at companies? ​ Travel frequency: How frequent to employees travel for work? How do they travel? How is travel booked and what are the pain points for travel managers? ​ Payments: How are payments made by business travelers while on the road? How satisfied are travel managers with the booking and payment process?